The platform provides rich data on workshop outcomes — but most AEs never look at it. This section walks through where to find the data, how to interpret it, and how to translate raw survey responses into a prioritized lead list.

Key Content

After the event, review the workshop infographics at https://workshops.cisco.com/workshop-events/workshop-infographics. Filter by your specific course and group name to see results unique to your event and compare them against benchmark data across all workshops of that type. This comparison helps you understand whether your event over-performed or under-performed against the norm, and where you might focus on improvement next time.

There are four key participation metrics to understand:

Registrations show who and how many people registered, with a target of full event capacity; low registration rates indicate either an under-targeted invite list or weak invitation messaging.

Attendees show who actually showed up — typically around 50% of registrants — and significantly lower attendance suggests either a lack of reminder communication or a scheduling conflict you didn't catch.

Participants show who actually engaged with the hands-on labs (typically around 80% of attendees).

Completions show who finished all the labs (typically around 80% of participants). Each of these metrics tells you something different about engagement and tracking them across multiple events helps you spot patterns in your territory.

The two standard surveys give you the actionable lead data. The Course Assessment Survey captures qualitative feedback on the workshop, proctor, and content — useful for refining future events but not a direct source of leads.

The Product Information Request Survey is where the leads come from, and it should be your primary focus after the event. Categorize the responses into three tiers:

Hot leads are customers who requested a Trial or POV; these need follow-up within 48 hours.

Warm leads who requested more product information should receive follow-up within one week, as should warm leads who expressed interest in broader Cisco solutions.

Cool Leads are equally important as these show that the customer wasn’t interested or didn’t like the product which helps you focus your energy on the priority customers.

Treat these tiers as a clear prioritization framework rather than a vague to-do list — they directly map to how quickly you should act on each lead.

Steps to View and Download Survey Results

  1. Navigate to Workshop Events in the main menu and click Workshop Infographic and then click on the link or visit https://workshops.cisco.com/workshop-events/workshop-infographics directly.
  2. Click ‘sign in with Cisco SSO and use your Cisco credentials to sign-in.
  3. Click the Dashboards link on the left and select ‘Workshop Infographics – Events’.
  4. At the top, where it says Workshop, filter on your specific course/workshop and your event name to see results unique to your event.
  5. To view detailed survey responses, open your course and scroll down to find the Course Assessment survey. Click into it.
  6. In the blue menu bar near the top, click Responses.
  7. Find the Separate Groups dropdown and select your course group. (You can only see your own course groups.)
  8. Review the responses on screen, scrolling right to see the full survey results.
  9. To download, click the Download table data as dropdown, select your preferred format, and click Download.
  10. Repeat steps 3–7 for the Product Information Request survey, which generates your sales leads.

Proctors Only: Steps to View Workshop Participation and Completion Progress Within the Course

  1. To view Workshop Participation, you must be a proctor for the course, which is usually the Solutions Engineer (SE).
  2. In the top menu of the platform, select My Workshops. A new browser tab will open.
  3. Select the course (workshop) you want to review.
  4. In the right column, find the Completion progress block. If you don't see it, make sure to click on the first scenario in the list on the left.
  5. Click on the Overview of students button in the Completion progress block. The Overview of students page will open.
  6. In the upper area (under the second Overview of students heading), click on the drop-down list Groups & groupings, then select the workshop group you want to review.
  7. Select the role you want to view — for most workshops, select Customer, or select All participants (recommended) to include everyone.
  8. Review the list to see each participant in the selected group and their completion progress through the workshop. You can keep this page open during the workshop to monitor live progress.